Privacy Policy
Effective date: 1 January 2025
1. Introduction
Parallel Pictures (“we”, “our”, “us”) is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data when you use the Parallel Studio Service.
2. Data We Collect
We collect information you provide directly, including your email address, company name, and access credentials. We also collect garment images and photographs you upload (“User Content”), AI-generated outputs, usage logs, and technical data such as IP addresses and browser type necessary to operate the Service securely.
3. How We Use Your Data
We use your data to provide and improve the Service, authenticate your account, process your image generation requests, store your generation history, communicate service updates, and comply with legal obligations. We do not use your User Content to train our AI models without your explicit consent.
4. Data Sharing
We share data with trusted third-party service providers who assist in delivering the Service, including cloud infrastructure providers (Railway, Supabase), AI compute providers (fal.ai), and analytics services. These providers are contractually bound to process data only on our behalf and in accordance with this Policy. We do not sell your personal data.
5. User Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict processing of your personal data, and to object to certain uses or request data portability. To exercise these rights, please contact us at hello@parallelpictures.ai.
6. Cookies
We use essential cookies and session tokens to maintain your logged-in state and prevent unauthorised access to protected pages. We do not use third-party advertising cookies. You can disable cookies in your browser settings but this may affect your ability to log in to the Service.
7. Children's Privacy
The Service is not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us and we will take steps to delete it promptly.
8. GDPR Compliance
For users in the European Economic Area, our lawful basis for processing personal data is either your explicit consent (for processing User Content for AI generation) or our legitimate interests in providing and improving the Service. Where we rely on consent, you may withdraw it at any time by contacting us, though this will not affect processing carried out before withdrawal.
9. Data Retention
We retain your account data and generation history for as long as your account is active. Uploaded garment images may be retained to support generation reruns and SKU history features. You may request deletion of your data at any time by contacting us.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the effective date at the top of this page. Continued use of the Service after changes constitutes acceptance of the revised Policy.
11. Contact
For privacy-related questions or to exercise your rights, please contact our data team at hello@parallelpictures.ai.